Top Remote Senior Level Customer Success Jobs in Boise, ID

As a Senior Customer Success Manager, you will manage complex Enterprise client relationships post-sales, ensuring customer satisfaction and engagement. You will advocate for customers' issues, drive user adoption, and collaborate with teams internally to enhance processes and solutions for customers. Your role involves strategic initiatives to facilitate the success of customers' intranet programs and account health assessments to minimize churn.

The PR Customer Success Lead will oversee a team of Campaign Managers, ensuring high performance in delivering effective public relations strategies. Responsibilities include monitoring account health, driving customer renewals, and collaborating with product teams to enhance feature adoption while fostering team growth through hiring and training.

As the founding Customer Success Manager, you'll enhance customer satisfaction and adoption of our product by addressing technical challenges, guiding customers towards their goals, and working collaboratively with internal teams. Responsibilities include training customers, managing escalations, building relationships, and advocating for customer needs.

The Enterprise Customer Success Manager will manage a portfolio of complex accounts, focusing on user adoption, relationship management, and ensuring maximum ROI for customers. Responsibilities include hosting meetings, creating account plans, monitoring product usage, providing training, and aligning internal resources to drive customer success.

As a Digital Customer Success Manager, you will engage proactively and reactively with multiple accounts to enhance product adoption and success. Collaborating with the Renewals team, you'll work on customer retention and growth, serving as a trusted advisor, and shaping strategies for the new Pooled CSM team.

As a Senior Customer Success Manager, you will manage customer relationships, ensure product adoption, drive renewals and expansions, analyze customer journeys, and collaborate with various teams to enhance customer experience.

The Customer Support Team Leader will lead, coach, and develop a team of customer support agents to achieve high performance in customer service. Responsibilities include providing feedback, handling escalations, setting goals, and contributing to process improvements, while ensuring customer satisfaction and operational efficiency.