Design, launch, and scale customer community engagement programs (webinars, events, advocacy, content campaigns) to drive activation, repeat participation, retention, and measurable business impact. Work cross-functionally with Customer Success, DevRel, Product, and Marketing; define KPIs, run experiments, and optimize programs to convert participants into contributors and advocates.

Owner of SailPoint's SaaS QMS: maintain policies, coordinate evidence and audits across multiple frameworks, run internal audit and CAPA programs, embed quality in engineering workflows, support GxP vendor qualification for life-sciences accounts, and drive evidence automation and continuous improvement.

Manage a Professional Services team delivering SailPoint solutions: oversee engagement scoping, delivery, profitability, resourcing, escalations, client relationships, and staff development while partnering with Sales and Customer Success.