The Customer Experience Senior Program Manager will oversee the Customer Journey at Headway, implementing process improvements and managing cross-functional initiatives to enhance patient and provider experiences. This role requires collaboration with stakeholders and leveraging customer data to drive operational efficiency and satisfaction.

As a CX Systems Program Manager, you will oversee the technology stack of the customer experience team, optimizing tools and processes for efficiency. Your responsibilities include managing system operations, integrating new tools, automating workflows, and ensuring high-quality customer service. You will represent the CX team in technical initiatives and address system-related issues to enhance user experience.