Lead GTM strategy and operations for Global Account Management, focusing on retention, churn reduction, and expansion. Build coverage models, KPIs, dashboards, and operational cadence (book building, pipeline hygiene). Automate workflows and AI-driven experiments across CRM and GTM tools. Drive cross-functional programs, translate business goals into technical requirements, and partner with Data, Product, Engineering, and Finance to scale account management operations.

Lead and execute regulatory settlements program within Compliance Strategy and Operations PMO. Drive cross-functional alignment, deliver data-driven reporting and dashboards, build governance and AI-enabled process improvements, manage timelines/budgets, and continuously improve operational rigor to meet auditor and regulator obligations.