Top Product Manager Jobs

Own strategy and roadmap for tax payments and filings: build automation, tooling, and AI-enabled systems to ensure accurate, on-time tax compliance. Partner closely with Engineering, Operations, Compliance, Legal, and CX; prototype and ship solutions, prioritize work using data, and deliver end-to-end outcomes that scale with regulatory change.

Lead cross-functional product and service strategy to scale Gusto's customer experience, design end-to-end service blueprints, and build AI-powered workflows. Drive go-to-market and launch processes, provide data-driven insights, influence senior stakeholders, and lead initiatives from strategy through execution to improve service reliability and automation.

Own the AI-first product vision and roadmap for Legal & Compliance enterprise applications. Design and deliver generative-AI features, AI agents, MCPs, and RAG-powered workflows across CLM, matter management, e-signature, GRC, and e-discovery. Translate legal needs into functional specs, ensure security, privilege protection, and SOX-aligned controls, run POCs and vendor evaluations, and drive adoption, change management, and metrics for AI-enabled legal operations.

Own and improve Gusto's AI-first service intelligence layer across voice, chat, and email. Define intent understanding, escalation/handoff, context ingestion, and knowledge retrieval. Build models, evals, and monitoring; iterate rapidly; dismantle legacy workflows; collaborate with GTM, Sales, and Service; and track metrics (solve rate, satisfaction, escalation accuracy, handle time, customer effort) to drive seamless customer resolutions and operational efficiency.

Lead product discovery and strategy for Gusto Pro Workflows, focusing on solutions for accountants to enhance payroll and advisory services. Collaborate with Engineering, Design, and Data Science to iteratively develop impactful products that improve user workflows with a focus on AI-driven features.