Top Operations Jobs

Handle inbound/outbound customer inquiries about mortgage accounts, payments, escrow, and loan status; troubleshoot issues, update account records, coordinate with loan officers/underwriting, and document interactions to ensure regulatory and customer satisfaction.

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Support securities lending desk with returns, borrows, contract compare, account balancing, mark-to-market, DTC monitoring, billing and Loanet matching. Partner with PB, Finance, IT, Legal, Compliance and Risk; document processes, drive improvements, maintain controls, meet deadlines, and support change initiatives.

Provide empathetic, high-volume customer support for credit card customers via phone, text, chat, and video chat. Resolve inquiries, follow policies and procedures, navigate multiple systems, escalate to senior staff when needed, and meet call center metrics while attending required training and working on-site.

Supervise teller operations and risk controls, deliver excellent customer service, manage schedules and daily teller decisions, coach and develop staff, resolve escalations, and ensure compliance with banking regulations and Loan Originator requirements. Support branch operations, resource allocation, hiring, and mentorship to meet business objectives.

Lead regional incident response and governance across EMEA, APAC and Canada, providing executive communications, stakeholder coordination, situational awareness, and recovery. Drive consistency in incident processes, support operational resilience and regulatory preparedness, lead post-incident reviews, and support testing and preparedness programmes. Provide backup coverage for India and Philippines teams and partner with senior leaders and enterprise functions to ensure a coordinated global response.

The role involves overseeing settlement operations in the Securities division, ensuring efficient processing, accuracy in transactions, and compliance with regulations.

Manage the full commercial loan closing lifecycle for Fund Finance, coordinating pre-closing/closing and booking activities with Credit, Legal, Relationship Management, and Loan Operations. Ensure accurate systems data, regulatory and policy compliance, resolve implementation issues, and deliver timely, risk-aware execution while building stakeholder relationships.

Supervise and manage teller operations to ensure compliance, quality, and excellent customer service. Coach and develop staff, handle escalations, manage schedules and resources, support customers, and follow regulatory and risk policies including Loan Originator (LO) requirements.

Supervise and manage teller operations to ensure compliant, high-quality customer service; handle operational and customer support tasks; coach and develop branch staff; manage schedules and resource allocation; resolve escalations and interpret regulations and policies; support loan originator referral activities and meet LO regulatory requirements.