Top Operations Jobs

Reviews and approves securities trades for settlement, supports FX transactions, performs sanctions screening, reconciles cash and securities activity, and completes daily balancing and control functions. The role also resolves operational issues, monitors production work, supports custodial and client account processes, and contributes to process improvements, testing, automation, and implementation initiatives while adhering to financial crime, regulatory, and operational risk requirements.

Support customers with inquiries and issues involving financial products and services through phone, text, chat, and video channels. Perform customer support tasks, follow risk and compliance procedures, promote digital services, resolve routine issues, and escalate non-routine questions. The role requires accurate documentation, problem-solving, multitasking, effective communication, and participation in four to six weeks of mandatory training before transitioning to a hybrid schedule.

Facilitates corporate and investment banking lending transactions between front- and back-office teams. Responsibilities include onboarding clients and legal entities, reviewing credit approvals and legal documents, completing KYC and compliance requirements, coordinating booking, funding, collateral, closing, and system setup, and escalating exceptions. The role also identifies process improvements, evaluates operational issues, supports risk mitigation, and presents recommendations while collaborating with internal stakeholders and external customers.

Supports complex lending transactions within Corporate and Investment Banking Lending Operations. Acts as an intermediary between front and back office teams, executes credit structures and non-standard transactions, advises deal teams, supports audits and regulatory inquiries, improves procedures, resolves operational issues, leads initiatives, and mentors junior staff.

Support customers with inquiries and issues involving financial products and services across phone, text, chat, video, and other channels. Resolve routine problems, navigate multiple computer systems, follow policies and regulations, deliver a high-quality customer experience, and escalate complex questions to senior employees. The role requires completing training, working additional hours as needed, and working on-site.

Support branch operations and customer experience by processing teller transactions, handling cash, resolving operational issues, escalating concerns, promoting digital/mobile banking, and assisting the branch manager with scheduling and risk-compliant procedures.

Supports complex commercial banking operations and customer support initiatives, resolves escalated issues, interprets policies and procedures, assists colleagues, and provides subject matter expertise. The role identifies process improvements, analyzes operational data, handles requests, interacts with internal customers, and ensures compliance while exercising independent judgment.

Supports securities trade settlement and investment manager relations by resolving trade and account exceptions, onboarding accounts, maintaining settlement instructions, monitoring cash and security movements, reconciling activity, reviewing documentation, and ensuring operational controls and compliance. Collaborates with investment managers, custodians, and internal teams while contributing to process improvements, system enhancements, and operational projects.

Leads daily operations processing by guiding team members, resolving complex escalations, prioritizing work, providing training, and supporting process improvements. Reviews and researches banking transactions, documentation, and compliance requirements while collaborating with internal departments and customers. The role requires independent judgment, attention to detail, data analysis, confidential information handling, and adherence to fraud, AML, Bank Secrecy Act, and USA PATRIOT Act requirements.

Provide empathetic customer support for financial products and services through phone, text, chat, video, and other channels. Resolve moderately complex inquiries, follow risk and compliance procedures, promote digital services, document interactions, and escalate non-routine issues. The role requires meeting service-level goals in a fast-paced environment and completing four to six weeks of paid training before transitioning to a hybrid schedule.