Top Operations Jobs

Provides bilingual English and Spanish customer service and technical troubleshooting by handling back-to-back phone calls. Assists customers with billing, programming, technical issues, and product or service questions while promoting relevant offerings. This full-time, work-from-home role includes paid training, company-provided equipment, and requires reliable wired internet, a distraction-free workspace, flexible scheduling, and residence in an eligible state.

Provide back-to-back phone support for DISH TV customers, handling billing, programming, technical troubleshooting, product promotion, and service questions. Representatives resolve customer issues for English- and Spanish-speaking consumers while remaining engaged throughout scheduled shifts. The full-time remote role includes paid training, company-provided equipment, and benefits. Employees must maintain a dedicated workspace, reliable wired internet, and availability for evening, weekend, or holiday shifts.

Provide back-to-back phone support for billing, programming, technical troubleshooting, and customer service questions. Assist English- and Spanish-speaking customers, resolve technical issues, promote products and services, and remain engaged throughout each shift. The full-time remote role includes paid training and company-provided equipment, but requires an eligible state residency, reliable wired home internet, a dedicated workspace, flexible evening and weekend availability, and successful completion of pre-employment screening.

Design, test, and implement process improvements across business units using BPMN, automation, AI, and data analytics. Coordinate cross-functional pilots, apply Lean Six Sigma methods to identify root causes, deliver measurable KPI improvements, and present findings and roadmaps to leadership while enabling training and change management.

Lead a Level 2 technical support team handling real-time retail wireless escalations. Use SQL, API analysis, scripting, and AI tools to diagnose systemic issues, meet SLAs, build monitoring and training, and collaborate with engineering to improve customer-facing services.

Lead regional field operations and P&L for multiple facilities and 500+ indirect reports. Drive installation, customer service, staffing, training, inventory and fleet management. Set and achieve performance metrics, coach and mentor teams, manage hiring and performance, and travel frequently to support sites and company initiatives.

Serve as a CX specialist across Boost Mobile, DISH TV, OnTech, and Sling TV. Conduct live phone/chat interactions (minimum 20 hrs/month), evaluate and use generative AI tools, validate tool/process enhancements, observe customer journeys, and deliver data-backed recommendations to improve agent tools and customer experience.