Top Operations Jobs

Resolve payroll tax notices for customers by researching discrepancies, communicating with tax agencies, documenting cases, collaborating with cross-functional teams, using AI tools, and managing a daily queue to deliver exceptional customer outcomes.

Own end-to-end payment workflows (ACH, wires, RTP, cross-border), investigate and resolve exceptions, drive root-cause fixes, partner with Engineering/Product/Bank partners, surface CX feedback, and use AI to speed analysis and automation.

Provide inbound phone, email, and chat support for small-business customers on benefits and payroll issues. Own customer inquiries end-to-end, research solutions using internal resources, meet quality/productivity standards, collaborate with cross-functional teams to influence product, and support seasonal volume spikes with possible weekend overtime.

Lead legal operations for Legal & Compliance: own systems, tools, and processes; implement and optimize AI-driven tech stack; manage budget, outside counsel relationships, metrics/OKRs, knowledge management, vendors, and day-to-day team operations; partner cross-functionally to drive efficiency and scale.

Provide day-to-day support, configuration, and continuous improvement for billing, Order-to-Cash, and cash-reconciliation applications. Triage incidents, manage ITSM lifecycle, support month-end billing, maintain integrations and reconciliations, build AI/automation solutions, run SQL queries for data validation, and partner with Finance on configurations, deployments, and controls.

Own inbound customer inquiries via phone (with email/chat flexibility), research complex benefits questions, collaborate cross-functionally to influence product, meet quality/productivity standards, and support peak-season overtime and blackout PTO periods.

Serve as a specialized tax operations contact, resolving payroll tax filing and payment issues for customers and tax agencies via phone and email. Track trends, surface feedback, and collaborate with CX teams to improve processes. Use AI platforms to streamline communications and enablement.