Top Operations Jobs

Provide on-site and remote IT support across the Americas, handling hardware/software troubleshooting (macOS, Windows, iOS), SaaS and account administration (Google Workspace, Okta, Slack, Zoom), AV and meeting-room support, new-hire onboarding and offboarding, documentation, and triage/ escalation while collaborating with global IT teams and supporting office moves and events.

Lead and optimize offline acquiring operations (POS/terminal deployments, merchant onboarding, settlement, chargebacks). Design SOPs, drive automation, manage vendor relationships, monitor KPIs, ensure PCI and scheme compliance, and collaborate with Product, Risk, Sales, Finance, and Treasury.

Support sales and channel operations across Singapore and Malaysia by maintaining CRM data integrity, tracking sales performance, managing partner onboarding and commissions, developing operational policies and workflows, and resolving data or process discrepancies. The role requires analytical skills, operational precision, ownership, adaptability, and professional fluency in English and Chinese.

Leads operations strategy for Airwallex’s Americas business, overseeing financial operations, client enablement, enterprise customer readiness, process improvement, and operational controls. Partners cross-functionally with Product, Engineering, Commercial, Partnerships, and Support teams to resolve bottlenecks, launch enterprise customers, improve service quality, and scale processes. Manages, coaches, and develops an operations team while driving strategic initiatives and operational excellence.

Serve as the on-site IT lead for Singapore and regional IT support lead for SEA offices. Own site operations, provide hands-on macOS/Windows and AV support, run onboarding/offboarding, manage vendors/inventory, mentor junior IT staff, coordinate with workplace/people ops/facilities, and produce clear documentation while improving processes and supporting executives.

Lead APAC merchant risk operations for payments, owning SLAs, quality, loss metrics and customer impact. Design and run merchant monitoring, investigation and escalation workflows. Implement policy and control changes with legal/compliance. Partner with Product/Engineering to evolve risk tooling (rules engines, case management, AI/LLM workflows), champion automation, and drive fraud/chargeback KPIs while scaling a multi-location team and managing cross-functional stakeholders.

Lead regional revenue strategy and operations for UK, Ireland & Eastern Europe: build performance tracking, territory management, and AI-powered tooling; partner with commercial leaders and cross-functional teams to drive forecasting, QBRs, and scalable go-to-market operations.

Partner with Spain commercial leadership to build revenue operations: territory design, performance tracking, inbound sales optimisation, forecasting, and EMEA GTM initiatives. Lead cross-functional projects, leverage AI tooling, and align stakeholders to drive sustainable commercial growth across Spain and EMEA.

Manage external RFIs from correspondent banks and law enforcement, perform targeted cross-border transaction and account reviews, draft audit‑ready responses, coordinate with FCC, TM, KYC, Legal and partners, and improve RFI playbooks and SLAs to mitigate financial crime risk.

Provide on-site and remote IT support for macOS and Windows users, manage hardware (PC/Apple) and AV, run new-hire onboarding, troubleshoot SaaS and networking issues, administer apps like Google Workspace and Okta, write documentation, and improve IT support processes in a fast-growing multinational environment.