Top Operations Jobs

Leads operations strategy for Airwallex’s Americas business, overseeing financial operations, client enablement, enterprise customer readiness, process improvement, and operational controls. Partners cross-functionally with Product, Engineering, Commercial, Partnerships, and Support teams to resolve bottlenecks, launch enterprise customers, improve service quality, and scale processes. Manages, coaches, and develops an operations team while driving strategic initiatives and operational excellence.

Serve as the on-site IT lead for Singapore and regional IT support lead for SEA offices. Own site operations, provide hands-on macOS/Windows and AV support, run onboarding/offboarding, manage vendors/inventory, mentor junior IT staff, coordinate with workplace/people ops/facilities, and produce clear documentation while improving processes and supporting executives.

Lead APAC merchant risk operations for payments, owning SLAs, quality, loss metrics and customer impact. Design and run merchant monitoring, investigation and escalation workflows. Implement policy and control changes with legal/compliance. Partner with Product/Engineering to evolve risk tooling (rules engines, case management, AI/LLM workflows), champion automation, and drive fraud/chargeback KPIs while scaling a multi-location team and managing cross-functional stakeholders.

Lead regional revenue strategy and operations for UK, Ireland & Eastern Europe: build performance tracking, territory management, and AI-powered tooling; partner with commercial leaders and cross-functional teams to drive forecasting, QBRs, and scalable go-to-market operations.

Partner with Spain commercial leadership to build revenue operations: territory design, performance tracking, inbound sales optimisation, forecasting, and EMEA GTM initiatives. Lead cross-functional projects, leverage AI tooling, and align stakeholders to drive sustainable commercial growth across Spain and EMEA.

Manage external RFIs from correspondent banks and law enforcement, perform targeted cross-border transaction and account reviews, draft audit‑ready responses, coordinate with FCC, TM, KYC, Legal and partners, and improve RFI playbooks and SLAs to mitigate financial crime risk.

Provide on-site and remote IT support for macOS and Windows users, manage hardware (PC/Apple) and AV, run new-hire onboarding, troubleshoot SaaS and networking issues, administer apps like Google Workspace and Okta, write documentation, and improve IT support processes in a fast-growing multinational environment.

Lead and perform daily QA of risk operations to ensure compliance and process efficiency. Run QA programs, produce monthly reports, identify root causes, recommend fixes, monitor remediation, and collaborate globally to improve procedures and systems.

Provide on-site and remote IT support for employees, handling hardware/software troubleshooting for macOS and Windows, SaaS and AV support, new-hire onboarding, basic SaaS administration (Google Workspace, Okta, Slack), documentation, triage/escalation, and collaborate globally while supporting events and occasional on-call duties.

Lead high-impact, data-driven operational strategy projects across product domains. Drive continuous improvement, CX analysis for enterprise segments, cross-functional alignment, KPI monitoring, and senior leadership reporting.