Top Operations Jobs

Lead APAC deal governance and monetization: create pricing and discount frameworks, advise Sales on complex deals, analyze pricing performance, enable sales via training, and coordinate cross-functionally with Finance, Legal, Product Marketing and Product Management to implement scalable pricing and packaging initiatives.

Provide high-level administrative support to Americas senior leadership including calendar management across time zones, meeting coordination and minutes, travel and visa arrangements, event and onboarding coordination, document and presentation preparation, expense and invoice management, and acting as a liaison with internal and external stakeholders. Support execution of operational trackers and initiatives and provide occasional reception and office management assistance.

Lead and scale global first-line financial crime risk operations, overseeing transaction monitoring, investigations, sanctions screening and fraud operations. Build and manage multi-country teams, design SOPs and control frameworks, ensure audit-ready documentation, partner with 2LOD, Regulatory, Legal and Product, drive automation and data-driven improvements, and support regulatory engagements and escalations.

Own and scale Japan operations to ensure seamless customer experience. Optimize and build processes for customer support, manage AML/KYC/CTF compliance and transaction monitoring, oversee payment and treasury operations, define KPIs, produce reports, and lead cross-functional projects to drive operational efficiency.

Own and optimize end-to-end revenue processes across Asia, manage Salesforce and connected tools, drive data hygiene and reporting, build AI-enabled automations and productivity tools, partner with commercial and data teams to improve forecasting, pipeline management, commissions, and operational scalability.

Lead and scale global Customer Support to deliver consistent, high-quality 24/7 service. Own global support strategy, operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection and self-service, incident response, and vendor/BPO management. Partner cross-functionally with Product, Engineering, Customer Success and Sales to improve product supportability, reduce cost-to-serve, and drive continuous operational improvements.

Manage external RFIs from correspondent banks and law enforcement, perform targeted cross-border transaction and account reviews, draft audit‑ready responses, coordinate with FCC, TM, KYC, Legal and partners, and improve RFI playbooks and SLAs to mitigate financial crime risk.

Provide on-site and remote IT support for macOS and Windows users, manage hardware (PC/Apple) and AV, run new-hire onboarding, troubleshoot SaaS and networking issues, administer apps like Google Workspace and Okta, write documentation, and improve IT support processes in a fast-growing multinational environment.

Lead and scale North America revenue operations: define regional strategy, build end-to-end revenue processes, partner with Sales/Marketing/Finance, design compensation frameworks, select and optimize commercial tech stack, oversee system administration, and drive change management to improve forecasting, reporting, and go-to-market performance.

Lead and perform daily QA of risk operations to ensure compliance and process efficiency. Run QA programs, produce monthly reports, identify root causes, recommend fixes, monitor remediation, and collaborate globally to improve procedures and systems.