Top Operations Jobs

Responsible for sorting, verifying, packaging, and shipping all outgoing packages. Ensures order correctness and supports the shipping team.

Handle customer inquiries and resolutions for PSA collectibles by investigating claims, processing adjustments, updating order tracking, collaborating with Operations, escalating issues, and providing accurate, empathetic communications. Work full-time onsite during evening shift to maintain department records and improve customer experience.

Provide onsite IT support in Frankfurt, configure and install computers, networks and AV for events and new sites, manage AD/Okta/Google Workspace accounts, deploy desktop apps, troubleshoot LAN/WAN/WiFi/printing/video conferencing, maintain asset inventory and document work, provide rotational after-hours on-call support and occasional travel to trade shows and remote offices.

Lead and coach a Customer Care team onsite in Plano, TX, managing daily phone/email support, escalations, KPIs, quality, and process improvements. Drive hiring, onboarding, workforce planning, and cross-functional initiatives to improve customer experience and operational efficiency.

Lead daily eBay authentication operations from the Santa Ana office, monitor and report team metrics, set goals, coach and develop staff, manage inventory and cycle counts, facilitate huddles, resolve conflicts, and ensure compliance with safety, attendance, and security policies.

Lead and execute continuous improvement initiatives using VSM, DMAIC, and Kaizen. Analyze operational and financial data, define KPIs, prepare dashboards and business cases, develop SOPs and standard work, facilitate improvement events, advise managers on process design, and support implementation and tracking of sustainable efficiency, quality, and cost improvements. Onsite in Frankfurt.

Lead and execute continuous improvement initiatives using VSM, DMAIC, and Kaizen. Manage small-to-mid projects, develop SOPs and standard work, analyze KPIs, build dashboards and business cases, facilitate cross-functional workshops, advise managers on process design, and support training to sustain operational improvements.

Handle inbound customer inquiries and disputes, investigate claims, process adjustments and shipping, update order spreadsheets, collaborate with operations, escalate unresolved issues, and provide accurate, empathetic communication using department protocols and tools.

Handle customer claims for damaged or lost collectibles by reviewing and processing payment requests, drafting settlement agreements, maintaining insurance logs and records, providing status updates, and coordinating with internal stakeholders via phone and email.

Lead end-to-end dispute operations across marketplace, fulfillment, and lending: manage chargebacks, representment, buyer/seller adjudication, regulatory error-resolution, vendor relationships, and team performance. Optimize win-rates, meet network SLAs, maintain audit-ready records, and drive metrics and root-cause reductions with Product, Payments, and Fraud.