Top Operations Jobs

The Processor I will accurately itemize packages, manage inventory, assist with submissions, and handle customer communication while supporting various operational tasks.

The Territory Manager will oversee daily operations for the London Receiving Center, managing a team of 15+, P&L responsibilities, and ensuring operational excellence while collaborating with European and US leadership teams.

Supervise PSA Customer Care Representatives and oversee daily customer support operations. Define and implement team KPIs, staffing plans, training, onboarding, SOPs, and continuous process improvements. Partner with management to deliver a streamlined, data-driven, personalized customer experience, maintain service standards, improve customer satisfaction, and lead teams through periods of increased demand and organizational change.

Leads customer relations for PSA by resolving inquiries, investigating claims, processing customer adjustments, updating order spreadsheets, and collaborating with Operations to deliver accurate solutions. The role requires strong communication, empathy, judgment, organization, and problem-solving skills. It is full-time onsite in New Jersey, with a 6:00 a.m. to 2:30 p.m. shift, five days per week.

The PSA Pricing Results Specialist verifies customer orders based on market prices, adjusts fees accordingly, and stays updated on pricing trends in collectibles.

Lead multi-shift operations team in a GMP-style light production environment. Drive daily execution, enforce SOPs and chain-of-custody, coach frontline staff, maintain KPIs and quality controls, support onboarding and continuous improvement, and collaborate cross-functionally to scale the new Frankfurt grading center.

Leads daily operations at a UK receiving center, managing staffing, workflow, productivity, quality, service levels, security, and escalations. Supervises, coaches, and develops frontline employees; analyzes operational metrics; drives root-cause problem solving and continuous improvement; maintains SOPs and training materials; supports capacity planning; and ensures safe, secure handling of valuable customer merchandise.

As a Continuous Improvement Specialist II, you will lead operational improvement efforts, analyze data, and recommend solutions to enhance efficiency and performance across business functions.

Supervise the PSA Vault authentication team across two shifts, ensuring accuracy, quality, and adherence to standard operating procedures. Coach and develop authenticators, certify new hires, conduct audits and training, monitor performance and staffing needs, and ensure teams have appropriate tools and resources. Serve as the liaison to Brand Protection leadership, escalate operational risks, maintain documentation, and support investigations and customer case resolution.

The role involves cataloging, moving, shipping collectibles, performing inventory audits, and ensuring a safe work environment at the Collectors Vault.