Top Operations Jobs

Own and improve third-party management and procurement systems, including onboarding, contracting, approvals, automations, integrations, reporting, and audit workflows. Translate business requirements into technical solutions, configure no-code platforms, manage API integrations, lead testing and releases, troubleshoot incidents, and maintain system standards and runbooks. Train stakeholders and improve lifecycle speed, reliability, visibility, and operational controls.

Provide first-point-of-contact support to customers through phone, chat, and email. Resolve complex issues end to end with empathy, sound judgment, and minimal escalation while meeting quality, resolution, and handling-time KPIs. Maintain security and data privacy standards, contribute to knowledge sharing and process improvement, use AI tools to improve efficiency, and work flexible shifts including nights, weekends, and holidays.

Provide accurate, empathetic customer support in English, Portuguese, and Spanish across phone, chat, and email. Resolve complex issues, manage escalations, meet service and quality KPIs, maintain secure and accurate records, and collaborate with servicing teams. Contribute to knowledge sharing and process improvements while adapting to changing procedures and schedules.

Lead and manage the WFM Operations Partner function, setting standards, coaching Ops Partner Leads, ensuring workforce decisions align with WFM principles, and serving as senior escalation for capacity, scheduling and intraday trade-offs within regulated, high-volume operations.

Partner with Operations to embed workforce management (WFM) discipline across intraday, scheduling, and capacity decisions. Act as WFM translator and guardian, coach Intraday/Scheduling Specialists, run scenario planning, audit governance and reduce manual overrides to protect service, cost, and scalability outcomes.

Lead and develop a team of KYC analysts to perform customer due diligence, manage escalations, improve processes, ensure quality control, meet KPIs, and maintain regulatory compliance to prevent financial crime.

Supports the Head of Banking & Expansion APAC and senior APAC leaders by managing complex calendars, inboxes, meetings, travel, expenses, budgets, approvals, events, and leadership follow-ups. The role also oversees workstreams, improves administrative processes, handles sensitive information discreetly, coordinates vendors and logistics, and supports AI-driven ways of working and team culture.

Leads Cards Billing and Settlement Operations across strategy, cost reduction, reconciliation, payout SLAs, automation, audit readiness, and control improvements. Owns roadmaps, OKRs, KPIs, incident resolution, scheme mandates, and cross-functional relationships with Finance, Treasury, Payment Operations, and Internal Controls. Directly manages, coaches, and develops the team while improving project management, SQL, dashboards, automation, and AI capabilities.

Perform customer due diligence (CDD/EDD), verify identity and ownership, monitor transactions and periodic reviews, assess and escalate risks, file suspicious activity reports, maintain accurate records, and communicate with customers while meeting KPIs and working shift hours.

Lead and manage a FinCrime Operations team to mitigate financial crime risk through KYC/AML/fraud screening, coach and develop analysts, ensure regulatory compliance, drive KPI performance, improve processes and tooling, and handle escalations and stakeholder communication.