Top Operations Jobs

Manage the Residential Customer Solutions team to improve customer experience and retention, develop revenue and retention strategies, analyze churn and program performance, design incentive programs, collaborate cross-functionally on business cases, and recruit/train and coach representatives and supervisors.

Supervise and mentor Maintenance Technicians to perform preventative and demand maintenance on optical and coax networks, ensure safety and quality, resolve escalated line problems, coordinate cross-department work, execute small projects (FCC testing, relocations, restorations), maintain records and equipment, and operate company vehicles responsibly.

Analyze contact center volume and trends to build forecasts and schedules, align agent staffing to demand, collaborate with stakeholders, manage forecasting tools and reporting, and support long-term workforce planning and simulations.

Monitor and adjust real-time contact volume and staffing forecasts, manage intraday scheduling (overtime, voluntary time off), coordinate with sites and vendors, analyze service levels and occupancy, troubleshoot routing/tool issues, and recommend post-day actions to optimize contact center performance.

The Payroll Specialist processes payroll, resolves employee inquiries, and maintains documentation while ensuring accurate payroll operations across the company.

The Director of State Government Affairs will lead public policy strategies, build government relationships, manage campaigns, and oversee lobbying efforts while ensuring compliance with regulations.

As a Payroll Specialist, you'll administer payroll processing bi-weekly, resolve employee inquiries, manage garnishments, and ensure data accuracy across payroll systems.

Manage and coach retention agents to retain and upsell residential customers for video, data, and phone services. Monitor calls, enforce business rules, analyze performance metrics, provide data-driven recommendations, process orders, and handle escalated customer issues to improve satisfaction and retention.

Coordinate newsroom coverage during shifts by assigning reporters and resources, manage breaking-news and live field operations, collaborate on story ideas and logistics, ensure timely, accurate multi-platform content, and handle shifting priorities, travel, and irregular hours.

As an Assignment Editor, you will coordinate news teams to cover major stories, assign reporters, and manage resources in a fast-paced newsroom environment.