Top Operations Jobs

Lead governance and oversight of the enterprise Business Resiliency Program. Review and approve BIA and MTD outcomes, validate resiliency lifecycle activities, coordinate BRU plans, drive testing/exercises, monitor risk posture, report metrics to governance, and promote training and regulatory compliance across lines of business.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

The Business Continuity Lead will oversee business continuity plans, execute resilience strategies, ensure compliance with regulations, and guide audits. They will also manage business recovery and crisis management initiatives.

Senior Business Systems Analyst in Fraud Engineering translating business needs into clear, testable requirements and acceptance criteria; analyzing processes, systems, and data flows; maintaining traceability; supporting change management and quality controls; driving process improvement and documenting system constraints in a regulated financial environment.

Lead escalation point for enterprise service desk: provide multi-channel (chat/ticket/phone) technical support, troubleshoot hardware/software/network issues, manage incidents in ServiceNow, coach junior analysts, identify process improvements, and uphold security and customer service standards in a remote environment.

The Technology Solution Center Analyst Lead provides technical support, manages business process analysis, resolves incidents, and supports leadership in various projects to enhance operational efficiency.

Individual contributor responsible for business continuity, disaster recovery, incident and crisis management, and 24x7 event response. Monitors hazards and threats, coordinates resources and cross-functional response, ensures compliance with continuity lifecycle, conducts BIA/risk assessments, testing, training, and reporting, and supports regulatory/audit interactions.

Install, configure, test, and deploy mainframe system software across sysplexes; provide DB2 and z/OS platform support, troubleshooting, on-call incident resolution, and coach junior staff. Collaborate with engineers and stakeholders, support change and incident processes, and contribute to disaster recovery and business continuity planning.

Lead a high-volume service desk team delivering multi-channel (chat, phone, onsite) technical support. Troubleshoot hardware, software, network, and access issues, manage incidents in ServiceNow/ITSM, handle escalations, drive process and knowledge-base improvements, perform data/trend analysis, and support training and product rollouts while maintaining security and customer service standards.

Develop and maintain endpoint automation and configuration using PowerShell, SQL, and 1E SCALE. Support SCCM and Intune device management, M365 administration, Windows client troubleshooting, API integrations, and reporting (Power BI). Participate in ITIL processes via ServiceNow and assist with Zscaler security monitoring to reduce incidents and improve end-user experience.