Top Operations Jobs

Lead and improve refinance center processes by identifying breakdowns, implementing improvements, tracking risks, documenting procedures, and using analytics to report to senior leadership. May lead small teams and act as subject-matter expert to partner with stakeholders and drive issue resolution and compliance.

Own and improve recoveries processes by identifying and implementing process improvements, tracking and resolving breakdowns, documenting procedures and flows, partnering with stakeholders, and using data/analytics to provide transparency to senior leadership.

The Administrative Assistant III will manage schedules, travel arrangements, and logistics for executives, ensuring efficient administrative support in a fast-paced environment.

Provide high-level administrative support to multiple senior executives including strategic calendar management, travel and expense coordination, meeting and event planning, office and visitor management, and team communications. Act as gatekeeper and ambassador, facilitate cross-team collaboration, and support team events and conferences to ensure efficient operations.

Provide high-level administrative support to multiple executives: manage complex calendars, arrange travel and expense reports, coordinate meetings/events, prepare business communications, maintain relationships across teams, and handle general office duties to keep the team organized and productive.

Provide administrative support to 4-6 executives, manage calendars, coordinate travel, prepare documents, and promote team events.

Support post-booking operational health for Capital One Flights by monitoring queues and metrics, triaging escalations, investigating bugs, validating servicing features, maintaining playbooks, coordinating onboarding and launches, and partnering with cross-functional teams to drive automation, AI-assisted tooling, and continuous improvement of customer servicing workflows.

Support operational health and performance of Flights inventory and booking systems. Monitor bookability and metrics, assist bug triage and escalations, validate supplier integrations, maintain fare mapping and configurations, support NDC and connectivity initiatives, use dashboards and AI tools for investigations, and collaborate cross-functionally to improve inventory quality and customer experience.

Lead end-to-end operational projects, drive executive alignment with data-driven presentations, perform advanced operational analysis (capacity and Erlang modeling), manage governance and planning cycles (QBRs, OKRs, ZBB), and enable cross-functional teams via mentorship and process improvements.