Manage end-to-end IT asset lifecycles using ServiceNow AMDB/SAMPro, maintain CMDB relationships, monitor KPIs and SLAs, build dashboards and reports, support procurement/catalog management, collaborate on integrations/enhancements, and provide customer and off-hours support.

The Lead Associate Principal, OTSI Governance and Operations drives operational improvement and governance, manages portfolios, leads cross-functional forums, and establishes processes across the Office of Technology Strategy and Innovation.