The Carrier Operations Specialist will manage the experience of customers and carriers through onboarding, communication, and problem solving. Responsibilities include leading calls with carriers, maintaining records in a CRM, monitoring data for issue resolution, and collaborating with cross-functional teams to improve operations and product processes.

As an Operations Associate at FourKites, you will manage customer and carrier experiences, onboard carriers to the platform, solve technical problems, provide updates, and coordinate with various teams to enhance operations. You will need strong organizational and communication skills to navigate multiple projects effectively and meet performance goals.