Lead and scale IT operations for a growing fintech: maintain and upgrade systems, manage day-to-day support and endpoints (Mac/Windows/ChromeOS), define metrics, run large IT projects, manage vendors and office technology, implement security/compliance, expand support coverage, and travel internationally twice yearly.

Provide high-quality inbound/outbound phone, email, and chat support to customers and partners, meet SLA and KPI targets, handle routing to internal teams, participate in continuous improvement and 1:1 coaching, and maintain a positive, empathetic, customer-focused approach in a fast-paced environment.