Top Operations Jobs

Lead Payments strategy and operations: evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, drive revenue and operational optimization, align cross-functional teams, lead planning processes, and manage execution of strategic initiatives while tracking KPIs and industry trends.

Serve as first point of contact for global payers, troubleshooting payment issues across phone, chat, and email. Perform proactive outreach, follow-ups, basic data entry and reporting, escalate complex issues, collaborate cross-functionally, collect payer feedback, and stay current on product updates while working rotational shifts (8 PM–4 AM IST).

Provide first-contact support for international payers, troubleshooting complex payment issues across phone, chat, and messaging channels. Escalate and follow up on unresolved cases, conduct proactive outreach, collect customer feedback, mentor junior associates, and collaborate cross-functionally to improve payment processes and product knowledge.

Lead a regional Payment Experience team handling payer inquiries across phone, chat, and email. Serve as escalation and content expert, drive team operations, training, process improvements, data-driven optimizations, and cross-functional launches while supporting teammate development and regional projects.

The Software Support Specialist I will support client inquiries about Invoiced, diagnose issues, provide documentation, and assist implementation teams.