Top Operations Jobs

Conduct onsite and offsite audits of third-party collection agencies, law firms, and internal recovery operations to assess FDCPA and regulatory compliance, operational processes, inventory, and dialing/payment practices. Document findings, recommend corrective actions, prepare audit reports, monitor vendor performance, and collaborate with Compliance and Operations to improve controls and liquidation rates.

The Senior Operations Manager oversees contact center functions, drives strategic direction, cultivates leadership, and ensures operational excellence across P&Ls.

Investigate and monitor suspicious applications and loans, maintain product-specific fraud reports, escalate issues, work cross-functionally to improve fraud detection and underwriting, and support up to three brands including rotating on-call and weekend availability.

Support a P&L by identifying operational bottlenecks, performing data analysis with SQL and BI tools, building predictive models, driving end-to-end solutions, and presenting findings to secure cross-functional alignment and implement improvements.

Contact customers with overdue loans via high-volume inbound/outbound calls, negotiate and execute payment arrangements per company call flow, resolve complex late-payment issues with professionalism and empathy, accurately record interactions in the company database, and maintain strong time-management and remote-work discipline.

Handle inbound customer calls for a consumer lending brand after a 4-week training program. Resolve inquiries, process payments and payment plans, update accounts, and provide clear, empathetic verbal and written support while working remotely within specified states.

Manage transition of delinquent accounts to external law firms and collections agencies; prepare and audit documentation and placement records; reconcile external recovery reports with internal finance data; run account-level reporting and support ad-hoc data requests to drive recovery strategy and revenue.

Support a core P&L by managing credit performance, driving process improvements and projects end-to-end, evaluating underwriting and vendor proposals, collaborating cross-functionally, and running data-intensive ad hoc analyses to balance credit risk with growth and improve customer experience.

The Strategy and Operations Manager will drive high-impact initiatives for Enova's lending portfolios, manage projects related to customer acquisition and portfolio performance, and work cross-functionally to enhance business outcomes.

The Creative & Design Operations Lead will manage systems and processes for creative and design operations, ensuring efficient workflows and vendor management. This role includes building dashboards, managing projects, and optimizing tools for visibility and accountability.