Top Operations Jobs

Provide first‑line technical support to a global workforce via phone and live chat in English, Spanish, and Portuguese. Troubleshoot hardware, software, and infrastructure issues, log and manage tickets, fulfill service requests, escalate to specialized teams, maintain user accounts, document resolutions, contribute to the knowledge base, and work shift schedules for a 24/7 operation.

Provide customer support via live chat, phone, and email; investigate and resolve inquiries using internal tools; escalate as needed; follow policies, licensing, and responsible-gambling guidance; participate in an 8-week training program and work a schedule aligned with North American sports (evenings, weekends, holidays).

Lead engineering teams to ensure secure, stable deployment and management of live services. Drive ITIL-based service management, incident/problem/change governance, operational improvements, and talent development while balancing 24/7 BAU with strategic change initiatives.

Lead engineering teams to ensure secure, stable deployment and management of 24/7 business-critical IT services. Drive ITIL-based service management maturity, incident/problem/change governance, and operational improvements. Balance high-volume BAU with strategic change, collaborate with architecture and security, and develop managers and engineering talent through coaching, succession planning, and performance management.

Provide friendly, accurate support to customers via live chat, phone, and email. Use internal tools to investigate and resolve inquiries, escalate when needed, follow policies and licensing rules, promote responsible gambling, and contribute to improvements in customer experience.

Greet and assist visitors, manage visitor log and Net2 passes, monitor reception and parking mailboxes, process DHL requests, book conference calls, liaise with Training and Service Desk, and maintain a professional front-of-house experience.

Manage real-time contact centre operations: monitor queues and agent adherence, adjust schedules, produce reports, support workforce planning, resolve operational issues, and drive performance improvements while ensuring compliance.

Provide dedicated IT support to directors and senior leaders: diagnose and resolve hardware/software issues, manage AV and workplace tech, configure consumer and IoT devices, escalate to 2nd/3rd line when needed, maintain asset inventory, and recommend technology improvements to boost operational efficiency.

Provide administrative and real-time support to sportsbook traders across pre-game and in-play events. Monitor live events and competitor odds, verify and create events, investigate and escalate issues, and liaise with internet/telephone operations and external content providers. Work flexible hours including weekends, evenings, and public holidays.