Top Operations Jobs

Leads cross-functional customer experience improvement initiatives by analyzing Voice of Customer feedback, complaints, surveys, operational metrics, and customer journeys. Facilitates root cause analysis, action planning, workshops, and stakeholder alignment; tracks risks, milestones, outcomes, and accountability. Manages complaint responses, documents activities in Salesforce, prepares executive reports, supports customer journey mapping, and ensures compliance with customer feedback and complaint-handling processes.

Coordinates client deliverables, data entry, reporting, monitoring, scheduling, document distribution, and portal administration across fulfillment locations. Maintains client and internal systems, tracks submissions and work status, supports process automation initiatives, and follows governance, quality control, and security procedures. The role also performs administrative tasks and communicates with clients and internal stakeholders.

Processes certification documents and correspondence using internal and customer-facing systems. Reviews project readiness, analyzes post-certification data for discrepancies, documents project status, manages request queues and email, coordinates issue resolution, and supports continuous improvement initiatives while following work instructions and quality standards.

Assists with sorting and separating packages, completing basic paperwork and filing, supporting daily administrative tasks, maintaining accuracy, following instructions, and working collaboratively. The role requires attention to detail, effective communication, customer interaction, teamwork, responsibility, and proficiency with Microsoft Office.

Handles customer inquiries by phone and email, resolves billing and service issues, opens and tracks projects, gathers product information and samples, maintains CRM records, prepares client documentation, monitors satisfaction, communicates certification updates, and supports continuous service improvement.

Manages the operational infrastructure for global Customer Experience and Voice of Customer programs. Responsibilities include administering Forsta, deploying surveys, managing customer data and feedback workflows, supporting Power BI dashboards, resolving platform and reporting issues, coordinating multilingual surveys, maintaining governance and documentation, and driving automation and process improvements. The role collaborates with IT, regional stakeholders, and vendors to ensure accurate, scalable, and efficient customer research operations.

Leads UL Solutions’ global business services organization, overseeing finance and customer operations, payroll, data, process excellence, transformation, service delivery, controls, and strategic partners. Sets the GBS strategy and operating model; drives performance, cost efficiency, working capital, digital and AI enablement, governance, risk management, talent development, and enterprise change. Advises the CFO and executive leaders while leading global transformations, integrations, migrations, and sustained value realization across a complex multinational organization.

Organize and process client samples, maintain records, resolve receipt issues, communicate project schedules, prepare client reports, and support program teams in meeting deadlines. The role requires effective judgment, communication, computer skills, and proficiency with Microsoft Word, Excel, and Access.

Handles customer inquiries through phone and email, resolves billing and service issues, opens and coordinates certification projects, gathers product information and samples, maintains CRM records, prepares client documentation, monitors satisfaction, follows up on concerns, and communicates certification completion. The role also supports cross-functional communication, prioritizes customer needs, and contributes to service-quality improvements.

Twelve-month customer services internship rotating across softlines, hardlines, and commercial back-office functions. The intern will gain hands-on customer service and business experience through training and structured support. Candidates should have a high school diploma, undergraduate or recent graduate status in a relevant field, Excel knowledge, native Italian, English proficiency, and a proactive, team-oriented mindset. The role is fully onsite in Cabiate and offers €600 net per month plus lunch vouchers.