Leads service delivery analytics and planning for Trust & Safety Operations. Owns KPI, SLA, productivity, quality, and operational reporting; builds dashboards, forecasting models, workforce plans, and monitoring frameworks. Manages the analytics and planning team, supports vendor budgeting and cost models, identifies operational risks and process improvements, and translates data into recommendations for leadership and service delivery teams.

Designs, builds, and maintains data infrastructure, ETL pipelines, data models, and analytics data warehouses. Ensures accurate data flow from creation through presentation layers and supports reporting, analytics, and machine learning initiatives. Collaborates with stakeholders to deliver data products, improves engineering tooling and pipelines, participates in on-call support, and uses cloud, containerization, orchestration, streaming, and CI/CD technologies.