Lead contact center analytics by analyzing large datasets, building predictive models, ensuring data quality, and creating dashboards. Collaborate with cross-functional teams, identify AI/automation opportunities, present insights to executives, and maintain data privacy and repeatable reporting processes to improve customer experience and operational efficiency.

Support the Data Team with ad hoc analyses, SQL queries, dashboard maintenance, data quality, and AI-assisted analytics workflows. Prepare reports and presentations, document metrics and workflows, triage data requests via Jira, and help maintain data integrity across BI tools for internal stakeholders.