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As a Team Lead Technical Support, you will guide a team handling merchant interactions to resolve technical challenges while collaborating with various departments. Your role includes recruiting and mentoring staff, defining team objectives, managing escalations, and contributing to global support strategies, all to enhance merchant support and satisfaction.

As a Technical Support Engineer at Adyen, you'll assist merchants with payment acceptance, troubleshoot technical issues, and provide knowledge on the Adyen platform and APIs. You will manage live support tickets and ensure a high-quality service experience for merchants while communicating their feedback to the organization.

As an Operational Support Specialist at Adyen, you will serve as the primary support for merchants, addressing technical and administrative queries while managing support tickets. You will optimize processes, ensure high-quality customer service, and collaborate with various internal teams to enhance the customer experience.