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Monitor, maintain, and support systems and software to ensure stability and compliance to technology standards. Participate in incident detection, resolution, and root cause analysis. Develop in-depth knowledge of supported systems and applications. Responsible for application governance and automation to assist in proactive incident detection and management.

Leads and participates in the monitoring, maintenance, support, and modernization of systems and software to ensure stability and compliance to technology standards. Responsible for incident detection and resolution, root cause analysis, and maintenance activities. Coordinates with delivery teams, applies automation and scripting for proactive incident management, collaborates with all lines of business, and has experience in various production support roles.