Top Cybersecurity & IT Jobs

The Senior Technical Support Engineer focuses on managing and resolving complex performance issues for the ServiceNow platform. This customer-facing role requires excellent troubleshooting skills, experience with relational databases, scripting languages, and advanced Unix/Linux knowledge. The engineer will mentor junior team members and work flexible hours to ensure client satisfaction.

The role involves managing and exceeding technical support KPIs, leading a technical team, overseeing change management in customer support, handling customer escalations, and driving incident management success. The manager will cultivate teamwork, evaluate processes for improvement, and represent the company effectively with customers.

As a Technical Support Engineer, you will manage and resolve complex integration issues related to the ServiceNow Platform, provide technical guidance, and advocate for customers' needs within the product teams. Your role involves troubleshooting, customer communication, improving processes, and creating knowledge resources to enhance operational efficiency.

In this role, you will manage technical support operations, lead a team to exceed support KPIs, address customer escalations, and drive incident management success. You will also evaluate processes for improvement and represent the company effectively to customers.

The Senior Security Business Consultant at ServiceNow is responsible for configuring the ServiceNow Platform to provide solutions that achieve customer outcomes. They participate in workshops, design and deliver ServiceNow solutions, provide oversight and testing of code, advise customers, guide documentation, and provide feedback to improve the product.

The Technical Accelerator Consultant will help customers accelerate their digital transformation by delivering technical accelerators from ServiceNow's portfolio. Responsibilities include engaging with customers, identifying process improvements, guiding best practices, and mentoring team members, while acting as the subject matter expert on ServiceNow products.