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The Network Support Engineer at ThousandEyes provides customer support for network and application performance issues. Responsibilities include diagnosing network problems, engaging with customers via various channels, managing customer support resources, and identifying process improvement opportunities.

The Leader of the 24x7 support APJC manages a team of post sales engineers, focusing on customer satisfaction and communication while also mentoring team members. Responsibilities include team building, performance reporting, and collaboration with internal and external stakeholders to enhance service and product visibility.

As a Network Support Engineer at ThousandEyes, you will engage with customers to diagnose and resolve network issues, improve performance monitoring, and provide timely support through various channels. You will document troubleshooting processes, enhance workflows, and participate in a 24x7 support model, all while fostering a 'customer first' approach in a highly variable role.