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Provide Level 1 and Level 2 support for customers and partners, handle troubleshooting via phone and remote sessions, track requests, participate in follow-up meetings, and maintain the knowledge base at Nexthink.
The Professional Services Consultant at Nexthink is responsible for implementing and advising on Nexthink products, ensuring customer satisfaction, and establishing effective communication and technical engagement. This role involves technical implementation, customer education, problem-solving, and adherence to service processes to optimize the digital employee experience.
The Professional Services Consultant at Nexthink is responsible for implementing the company's digital employee experience management solutions while exceeding customer expectations. This role involves analyzing customer data, creating reports, and providing insights to resolve end-user computing issues. The consultant must possess strong technical acumen and communicate effectively to ensure successful deployment and customer satisfaction.
The Professional Services Consultant ensures the implementation of Nexthink products meets customer expectations, analyzes customer data for insights, supports customer initiatives, and drives product upgrades and enhancements while maintaining strong communication and technical advisory relationships with clients.
The Delivery Consultant will support Nexthink's Professional Services by analyzing customer data, creating analytical reports, and providing actionable insights. The role involves collaborating with Service Delivery Managers and customers to implement Nexthink solutions and develop automation scripts. Additionally, the consultant will ensure continuous improvement in technical knowledge and skills while handling testing and deployment processes.
The Professional Services Consultant implements Nexthink's solutions within customer organizations to enhance technical and business benefits, ensuring customer satisfaction. Responsibilities include installation, configuration, and educating clients on product usage. They work closely with internal teams, maintain technical knowledge, and contribute to community forums.
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