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The Implementation Consultant is responsible for onboarding new customers, ensuring product adoption, and building relationships to enhance customer satisfaction. Key tasks include guiding customers through system setup, monitoring progress, and collaborating with cross-functional teams to resolve issues and improve experiences.

The Sr Implementation Consultant at Motive will lead complex onboarding projects, ensuring successful deployment of Motive's hardware and software for clients. This includes defining onboarding programs, tracking key performance indicators, and hosting training sessions. The role requires strong project management and communication skills to guide customers through their initial adoption of the platform.

Subject Matter Expert responsible for managing, tracking, diagnosing, and troubleshooting technical support cases in Tracking and Telematics. Provides guidance and training to support and company employees, identifies larger issues and trends, works with Technical Lead on problem resolution, and communicates with customers to minimize churn. On-call rotation may be required. Must have minimum 1 year in Technical Support or 2 years in Customer Support, fluent in English, team player, and have a Computer Science/Engineering background. Familiarity with Hardware and Firmware troubleshooting and on-call rotation flexibility is necessary.