Top Customer Success Jobs

As a Benefit Transfers Carrier Onboarding Specialist, you'll manage the gathering of essential info from carriers, ensuring a smooth transition for customers to Gusto's services. Tasks include liaising with carriers, managing benefit operations, identifying compliance issues, and improving processes. Your role is vital in enhancing the customer experience and operational efficiency.

As a Customer Success Manager, you will drive customer education and feature adoption through proactive outreach. Your role involves maintaining customer satisfaction, increasing retention, and gathering insights to improve services. You will educate customers about Gusto's full value while representing their voice to influence product development.

The Client Software Support Analyst provides technical support to external users by troubleshooting software issues, answering product questions, and collaborating with internal staff. They utilize a ticket management system to track client inquiries and resolve issues promptly while increasing knowledge about software products and industry best practices.