Top Customer Success Jobs

Manage and grow a portfolio of SME customers by driving product adoption, identifying upsell/cross-sell opportunities, coordinating with support and product teams, running lifecycle and growth campaigns, and advocating for customers internally to reduce churn and increase revenue.

Manage and grow a portfolio of SME customers by driving product adoption, identifying upsell/cross-sell opportunities, coordinating with support and product teams, running outreach and lifecycle marketing campaigns, and advocating for customer needs to reduce churn and meet growth KPIs.

Manage enterprise client onboarding and go-live, coordinate KYC/KYB and implementation activities, troubleshoot escalations, liaise between clients, sales and ops, and drive product adoption and operational improvements.

Lead and coach a team of account managers to grow high-potential client portfolios, drive product adoption across payments and financial products, build repeatable playbooks, surface market intelligence, and collaborate cross-functionally to improve client outcomes and wallet share.

Serve as the primary technical advisor for strategic enterprise clients post-sale: own technical relationship, troubleshoot escalations, drive product adoption, advise on integrations and roadmap, support QBRs, and work cross-functionally to improve client outcomes and identify optimization opportunities.

Manage and grow a portfolio of Enterprise customers in Hong Kong with focus on Payment Acceptance and POS. Drive product adoption, onboarding, implementation, and post-launch optimisation; identify upsell/cross-sell opportunities; monitor account health and usage; coordinate cross-functional support and escalations; maintain forecasting, reporting, and strong stakeholder relationships to improve customer outcomes and retention.