Top Customer Success Jobs

Serve as the primary technical advisor for strategic enterprise clients post-sale: own technical relationship, troubleshoot escalations, drive product adoption, advise on integrations and roadmap, support QBRs, and work cross-functionally to improve client outcomes and identify optimization opportunities.

Manage and grow a portfolio of Enterprise customers in Hong Kong with focus on Payment Acceptance and POS. Drive product adoption, onboarding, implementation, and post-launch optimisation; identify upsell/cross-sell opportunities; monitor account health and usage; coordinate cross-functional support and escalations; maintain forecasting, reporting, and strong stakeholder relationships to improve customer outcomes and retention.

Design, implement and optimize onboarding and ongoing training programs. Create and iterate courseware, SOPs, exams and exercises; deliver workshops, coaching and assessments; partner with TLs and cross-functional teams to identify skill gaps, measure training effectiveness, and support product or process rollouts and certifications.

Manage and onboard target B2B customers for Airwallex: drive activation to initial transactions, handle daily funds inquiries and KYC/KYB workflows, proactively service existing customers to improve satisfaction and product usage, collaborate with sales, marketing, risk, operations, compliance and product teams to identify risks and product needs, and update/track cases in Salesforce/internal systems to meet SLAs.

Design, deliver, and continuously improve onboarding and training programs for new hires and front-line teams. Create and iterate course materials, SOPs, assessments, and playbooks; run workshops, coaching, and evaluations; partner with business leads to identify skill gaps and track training effectiveness; support product/process launch training and align learning with business metrics.

Manage and grow existing customers in target markets by operating self-service platforms and automation tools, proactively servicing accounts, responding to inquiries, identifying needs, driving product improvements, collaborating with sales/marketing/operations, and mitigating business risk.

Own growth for a portfolio of 1,000+ SME customers using data-driven insights and automation to drive product adoption, engagement, and revenue. Design and run one-to-many lifecycle campaigns, monitor intent signals and usage trends to trigger save and expansion outreach, identify friction points, and work cross-functionally to improve the customer journey.

Lead and scale an account management team to onboard and operate industry customers, drive renewals, cross-sell, and maximize customer lifetime value. Define strategies for segmented customer groups, coordinate with product and internal teams to build industry solutions, monitor performance against milestones, and deepen relationships across import/export e-commerce, digital media, gaming, online education, B2B trade, and logistics to grow transaction volume and revenue.

Lead and coach a team of Account Managers to drive revenue growth, retention and NPS for SME customers. Act as player‑coach on strategic accounts, set KPIs and operating rhythms, run executive reviews, manage forecasting and pipeline, resolve cross‑functional issues, and use data and customer feedback to influence product priorities and improve customer experience.

Manage client onboarding and account configuration for Airwallex customers. Collaborate with commercial, solution engineering, and product teams to set pricing, enable capabilities, maintain account settings, identify process improvements, and run on-shore programs to support US operational goals.