Top Customer Success Jobs

Manage strategic enterprise accounts across onboarding, implementation, API activation, renewals, and growth. Build executive relationships, create account plans, drive retention, upsells and cross-sells, lead commercial negotiations, resolve escalations, coordinate cross-functional initiatives, and maintain accurate CRM forecasts and performance reporting. The role is quota-carrying, consultative, and based onsite in Tel Aviv.

Founding Customer Success Manager responsible for building Airwallex’s EMEA CSM function and managing SME and mid-market clients through onboarding, implementation, activation, and ongoing servicing. The role coordinates cross-functional teams, resolves technical and support escalations, monitors usage and service metrics, manages invoicing accuracy, and proactively improves customer outcomes. Candidates need strong relationship-building, communication, operational, technical SaaS, and payments experience, with at least five years in customer success, operations, or enterprise account management.

Own and grow strategic customer accounts across EMEA by driving adoption, retention, upsell, expansion, and revenue growth. Act as a trusted advisor, lead technical and commercial discussions, develop account plans, manage complex multi-product solutions, and collaborate with Sales, Marketing, and Operations. Coach junior account managers and support strategic go-to-market initiatives while consistently achieving commercial targets.

Own a portfolio of strategic DACH customers in Berlin, driving retention, gross profit, and expansion across Airwallex products and markets. Lead account planning, executive QBRs, consultative negotiations, Salesforce forecasting, and resolution of operational or compliance issues. Translate customer needs into solutions while coordinating Product, Risk, FinOps, Support, and Sales. Help establish scalable post-sales processes and playbooks.

Lead a team of 15+ account managers and customer success managers, setting the strategy for post-sales growth, product adoption, wallet share, and client retention across the SME and Growth segment. Build scalable playbooks, processes, culture, and leadership capabilities while partnering cross-functionally with sales, product, operations, marketing, and strategy. Serve as a trusted advisor to key C-suite customers and drive high-impact commercial initiatives.

Design, implement and optimize onboarding and ongoing training programs. Create and iterate courseware, SOPs, exams and exercises; deliver workshops, coaching and assessments; partner with TLs and cross-functional teams to identify skill gaps, measure training effectiveness, and support product or process rollouts and certifications.

Manage and grow existing customers in target markets by operating self-service platforms and automation tools, proactively servicing accounts, responding to inquiries, identifying needs, driving product improvements, collaborating with sales/marketing/operations, and mitigating business risk.

Own growth for a portfolio of 1,000+ SME customers using data-driven insights and automation to drive product adoption, engagement, and revenue. Design and run one-to-many lifecycle campaigns, monitor intent signals and usage trends to trigger save and expansion outreach, identify friction points, and work cross-functionally to improve the customer journey.

Lead and scale an account management team to onboard and operate industry customers, drive renewals, cross-sell, and maximize customer lifetime value. Define strategies for segmented customer groups, coordinate with product and internal teams to build industry solutions, monitor performance against milestones, and deepen relationships across import/export e-commerce, digital media, gaming, online education, B2B trade, and logistics to grow transaction volume and revenue.

Manage client onboarding and account configuration for Airwallex customers. Collaborate with commercial, solution engineering, and product teams to set pricing, enable capabilities, maintain account settings, identify process improvements, and run on-shore programs to support US operational goals.