Top Customer Success Jobs

Lead and manage APAC (including China) technical support engineers, provide customer-facing troubleshooting for integrations, APIs and payment flows, coordinate incident escalation and resolution with engineering and stakeholders, identify product issues and drive improvements, and help build tools/processes to improve reliability and productivity.

Serve as primary escalation point for priority customers, manage high-stakes support issues end-to-end, coordinate across Onboarding, Risk, Compliance and Operations, optimise systems and workflows, analyse operational data to remove bottlenecks and improve customer experience and revenue outcomes.

Manage and onboard target B2B customers for Airwallex: drive activation to initial transactions, handle daily funds inquiries and KYC/KYB workflows, proactively service existing customers to improve satisfaction and product usage, collaborate with sales, marketing, risk, operations, compliance and product teams to identify risks and product needs, and update/track cases in Salesforce/internal systems to meet SLAs.

Lead end-to-end delivery of complex Spend and corporate card implementations across EMEA. Translate requirements into implementation plans, orchestrate cross-functional teams and external partners, advise on integrations with ERP/HRIS/accounting systems, troubleshoot integrations, create playbooks, and influence product roadmap to improve implementation outcomes.

Manage and grow enterprise cross-border payment clients by monitoring transactions, resolving issues (pricing, KYC/KYB, monitoring), providing data-driven optimization, collaborating with product/R&D, staying compliant with industry regulations, and driving product/process improvements to uncover new business opportunities.

Manage a portfolio of 50+ SME accounts to drive upsell, cross-sell, and NRR growth. Act as a product advisor on API integrations and payment flows, prioritize high-impact expansion opportunities, translate customer needs into product requirements, and build scalable onboarding/playbook processes for France while monitoring account health to prevent churn.

Manage relationships with SME customers to drive product adoption, re-engage inactive accounts, identify upsell/cross-sell opportunities, analyze usage data for insights, and collaborate with internal teams to resolve issues and improve customer experience.

Serve as primary technical advisor for strategic enterprise clients, manage post-sales integration and support, optimize product adoption, resolve escalations, collaborate cross-functionally, and support QBRs and roadmap communications.

Manage a portfolio of industry customers acquired by sales teams; develop retention, renewal, and upsell plans; lead and coach a team to drive sustained transactions, revenue, and product adoption. Understand cross-border payments, FX risk, and industry pain points (import-export e-commerce, digital media, B2B trade, logistics); collaborate with product teams to refine solutions, improve customer experience, and track industry trends to support business growth.

Serve as the technical owner and trusted advisor for enterprise customers, guiding API/SDK/webhook integrations, diagnosing complex issues, leading technical escalations and QBRs, and using product and commercial data to drive adoption, expansion and retention while coordinating across Product, Engineering, Compliance and Commercial teams.