The Support Associate is responsible for engaging with veterinary professionals to support them in their purchasing decisions through the Vetcove platform. They will provide assistance via live chat, email, and phone, troubleshoot issues, and handle administrative tasks.

Seeking a Customer Support Manager to lead a team of offshore contract support associates, optimize processes, and ensure the best customer support. Responsible for onboarding, training, and enhancing processes to provide an excellent experience for users. Must have experience in customer-facing roles and managing offshore teams.