Top Customer Success Jobs

Owns post-sale relationships with strategic enterprise customers, advising C-suite stakeholders on ServiceNow adoption, transformation, governance, retention, and expansion. Leads complex programs, identifies risks and professional services opportunities, develops executive narratives, resolves escalations, guides platform adoption, and mentors customer success teams. Partners with sales and delivery teams to improve satisfaction, demonstrate business value, prevent churn, and support renewals and cross-sell opportunities.

Owns post-sale relationships with strategically important enterprise customers, advising C-suite stakeholders on ServiceNow adoption, transformation, governance, retention, and expansion. Leads complex programs, mitigates risks, resolves escalations, identifies services opportunities, and develops executive-level value narratives. Partners with Sales, Delivery, and Customer Success teams to improve satisfaction, platform usage, renewals, and cross-sell opportunities while mentoring internal teams and guiding responsible AI adoption.

Own a portfolio of 10–20 enterprise and mid-market IAM customers, driving adoption, value realization, executive engagement, renewals, expansion, and account health. Build success plans, conduct executive business reviews, identify risks early, coordinate cross-functional teams, and maintain renewal forecast accuracy. Partner with Sales, Solutions, Support, Product, Professional Services, and partners to deliver measurable customer outcomes in complex security environments.

Leads and develops a team of Customer Success Managers serving strategic and enterprise customers. Oversees customer adoption, engagement, risk mitigation, renewals, expansion, and executive relationships. Partners with Sales, Product, Support, and Professional Services to drive measurable business outcomes, improve customer success processes, and scale best practices. Represents customer needs internally and supports adoption of new platform capabilities.

Owns adoption, consumption, value realization, renewals, and expansion across a complex portfolio of high-value ServiceNow customers. Leads executive business reviews, customer impact planning, risk mitigation, technical issue diagnosis, and strategic renewal conversations. The role also mentors junior CSMs, contributes to playbooks and enablement, improves internal agent practices, and translates customer deployment insights into product and operational feedback. French fluency and at least two days per week in the Montreal office are required.

Owns post-sale relationships for strategic U.S. Federal customers, advising C-suite stakeholders on ServiceNow adoption, transformation, governance, retention, and expansion. Leads complex multi-workstream programs, resolves escalations, mitigates churn risks, develops value and adoption strategies, identifies professional services opportunities, and mentors customer success teams. Partners with sales, delivery, and executives to improve customer satisfaction, platform value, renewals, and up-sell or cross-sell outcomes.

Leads post-sales transformation and customer success for strategic U.S. Federal accounts. Builds C-level relationships, drives adoption, renewals, customer satisfaction, expansion, and value realization. Partners with account executives, internal teams, and strategic partners to mitigate risks, establish success metrics, and execute scalable business transformation strategies.

Own a portfolio of post-sale customers, develop security-focused success plans, guide deployment and adoption, improve platform utilization, manage risks, and coordinate cross-functional teams. Partner with Sales on renewals and expansion, create scalable customer success programs and reusable playbooks, use AI workflows, mentor CSMs, and advocate for customer objectives.

Manage up to 30 enterprise accounts through implementation, adoption, retention, and growth. Build success plans, guide technical deployments and configurations, deliver executive business reviews, track account health in Gainsight, advocate for customers, identify expansion opportunities, and coordinate with Product, Engineering, Support, Sales, and other teams. The role requires strong customer-facing, networking, cybersecurity, project delivery, and technical troubleshooting expertise, plus fluent English and German.

Drive enterprise adoption and value realization for ServiceNow AI Control Tower across EMEA. Advise customers on AI governance, responsible AI, EU AI Act compliance, NIST AI RMF, and ISO 42001; guide implementations, architecture decisions, configurations, and solution builds. Manage technical stakeholder relationships, support product launches and early adopters, create enablement materials, gather customer feedback, and contribute to thought leadership. Travel up to 30% annually across EMEA.