Top Customer Success Jobs

As an Account Manager, you will handle subscription renewals and account expansion for legal and advisory clients, focusing on high retention rates and enhancing client service through collaboration with product teams.

Manage post-sale relationships and revenue for Direct Data and Workflow products. Drive adoption, renewals, and account expansion through POCs, upsells, and stakeholder engagement. Translate client feedback into product roadmap input and scale commercial playbooks while meeting revenue targets and partnering with Account Managers and Sales Engineers.

Customer Success Managers at Octus increase user adoption, retention rates, develop relationships, and support the wider team. They engage with law firms, investment banks, and advisory firms, ensuring smooth onboarding and enhancing customer experiences.

Provide Tier-1 client support for the Sky Road product suite: support and onboard trade workflows, templates, funds, permissions and application layouts; document workflows and permission models; escalate issues to development; coordinate with project managers for client onboarding and testing.

The Senior Customer Success Manager will drive user adoption and retention, develop relationships in the advisory space, and support the wider team, leveraging customer feedback for product enhancement.

Manage a book of AmLaw 100 & Magic Circle law firm accounts to drive retention, increase product usage, build stakeholder relationships, mentor colleagues, monitor KPIs, and collaborate with sales, product, editorial, and tech teams to surface customer needs and expansion opportunities.

Support end-to-end trial and onboarding processes for Structured Finance Insights clients (CLO investors, asset managers). Assist with data integrations (Intex, Moody's, Kanerai), troubleshoot with Data & Workflow team, monitor usage, conduct client check-ins, document use cases, support renewals/expansions, and develop user guides and training materials.