Top Customer Success Jobs

As an Account Manager, you will handle subscription renewals and account expansion for legal and advisory clients, focusing on high retention rates and enhancing client service through collaboration with product teams.

Manage post-sale relationships and revenue for Direct Data and Workflow products. Drive adoption, renewals, and account expansion through POCs, upsells, and stakeholder engagement. Translate client feedback into product roadmap input and scale commercial playbooks while meeting revenue targets and partnering with Account Managers and Sales Engineers.

The Account Engagement Specialist manages a book of EMEA clients, focusing on retention, service quality, and identifying cross-sell opportunities while ensuring seamless client communication and collaboration with teams.

Customer Success Managers at Octus increase user adoption, retention rates, develop relationships, and support the wider team. They engage with law firms, investment banks, and advisory firms, ensuring smooth onboarding and enhancing customer experiences.

The Senior Customer Success Manager will drive user adoption and retention, develop relationships in the advisory space, and support the wider team, leveraging customer feedback for product enhancement.

Support end-to-end trial and onboarding processes for Structured Finance Insights clients (CLO investors, asset managers). Assist with data integrations (Intex, Moody's, Kanerai), troubleshoot with Data & Workflow team, monitor usage, conduct client check-ins, document use cases, support renewals/expansions, and develop user guides and training materials.