As a Portfolio Customer Success Manager at PagerDuty, you will be responsible for a designated group of customers, ensuring their success with the products, driving revenue growth, and fostering long-term relationships. Your daily tasks include proactive customer engagement, driving adoption and usage, identifying renewal and upsell opportunities, and measuring customer success metrics.

PagerDuty is looking for a Senior Workplace Experience Specialist for their Santiago office. This role involves managing office operations, organizing events, and ensuring a positive workplace experience for employees and guests.

Lead a team of success managers to engage with Enterprise customers, increase product adoption, improve renewal rates, and drive customer business value. Align with executive stakeholders, evolve customer success strategy, and ensure customers achieve ROI. Build and sustain high-performing success managers and collaborate cross-functionally to optimize customer satisfaction and revenue retention.