Top Customer Success Jobs

Own a strategic customer portfolio as a senior advisor and primary point of contact. Drive adoption, growth, retention, and technical outcomes through account planning, executive business reviews, issue resolution, customer feedback, and cross-functional collaboration. Forecast churn and growth, document interactions in Gainsight and Salesforce, improve Customer Success processes, enable teammates, support hiring, and partner with Sales, Professional Services, Product, and Engineering.

Advise enterprise customers on complex MongoDB deployments, mitigate technical and business risks, conduct executive business reviews, and drive retention, revenue realization, adoption, advocacy, and account maturity. Manage strategic portfolios, forecast outcomes, maintain customer data hygiene, identify expansion opportunities, coordinate cross-functional resources, influence product strategy through customer feedback, and mentor team members and new hires.

Lead strategic enterprise customers as a technical Customer Success Manager, owning customer health, revenue realization, technical guidance, escalation management, account plans, executive reviews, and cross-functional collaboration to drive adoption and growth of MongoDB Atlas.

Manage a large portfolio of MongoDB customers through scalable onboarding, adoption, retention, revenue realization, and advocacy strategies. Use product telemetry, health signals, campaigns, webinars, and data-driven insights to guide customer outcomes. Forecast retention and revenue, maintain account data, identify expansion opportunities, and collaborate with Sales, Product, Services, Support, and Training teams. Help shape scalable customer success programs and provide technical and business guidance.

Manage a large portfolio of MongoDB customers through scalable, data-driven engagement strategies. Lead onboarding, drive product adoption and value realization, improve retention and revenue realization, forecast account outcomes, and identify expansion opportunities. Use health signals, customer telemetry, AI-driven tools, campaigns, webinars, and office hours to support customers at scale. Collaborate with Sales, Product, Services, Support, and Training teams while advocating for customer needs and developing scalable success programs.

Lead strategic post-sales relationships for Enterprise (G2000) accounts, driving customer retention, revenue realization, and advocacy. Advise on complex MongoDB deployments, conduct business reviews, create success plans, coordinate cross-functional resources, mentor peers, influence product roadmap, and maintain accurate internal systems. Role is Toronto-based hybrid.

Serve as a trusted advisor for a portfolio of enterprise accounts to maximize retention, revenue realization, and customer lifetime value. Proactively manage deployment health, conduct business reviews, drive mutual success plans, identify expansion opportunities, and coordinate internal resources to deliver measurable customer outcomes.

Manages strategic G2000 customer accounts for MongoDB, advising C-suite and technical leaders on database roadmaps, consumption growth, retention, and business outcomes. Responsibilities include customer business reviews, account planning, forecasting, risk mitigation, executive advocacy, cross-functional resource coordination, and influencing product strategy. The role orchestrates complex migrations and modernization initiatives while translating technical performance into strategic value and revenue realization.

Lead strategic customer success for a portfolio of Enterprise (G2000) accounts, driving retention, revenue realization, and advocacy. Advise on complex technical and operational strategies, conduct business reviews, create mutual success plans, and coordinate cross-functional resources. Mentor team members, influence product direction with customer insights, and maintain accurate account data while leveraging AI to improve engagement and efficiency.

Lead and grow MongoDB's Customer Success team in Italy (Milan or Rome). Recruit, coach, and develop CSMs; define metrics and execute initiatives to increase retention, expansion, satisfaction, and product adoption; collaborate cross-functionally and meet hiring and performance targets within defined timelines.