Top Customer Success Jobs

Lead Klaviyo’s North American Enterprise Customer Success organization, managing 5–7 managers and approximately 40–50 CSMs. Own post-onboarding customer experience, retention, and cross-sell performance; establish goals, metrics, processes, and scalable account strategies. Partner with Sales, Product, Marketing, Finance, and Onboarding, resolve escalations, and develop leaders. Use customer data, predictive AI, and tools such as Claude, Gleen, and ChatGPT to improve workflows and renewal and expansion outcomes.

Lead enterprise customer implementations from presales scoping through launch. Define and present Statements of Work, manage project scope, budgets, resources, timelines, risks, migrations, and cross-functional teams. Build stakeholder relationships, advise on technology-stack integrations, and apply API and webhook expertise to deliver customer use cases. Partner with Sales, Solutions Architecture, Customer Success, and Support to accelerate value, maintain implementation health, mentor colleagues, and improve delivery processes.

Provide German- and English-language product support for Klaviyo customers via email and live chat. Troubleshoot SaaS/product issues, document resolutions, escalate when needed, advise on non-technical e-commerce/marketing questions, and help improve workflows with AI-driven tools while meeting KPIs.

Manage a portfolio of 20–45 SMB customers in APAC, act as trusted advisor to drive email/SMS revenue, lead projects from planning to implementation, advocate for customers cross-functionally, support technical and non-technical users, and help scale Klaviyo’s regional presence while applying AI-driven workflow improvements.

Lead and scale a team of Mid-Enterprise Customer Success Managers to drive retention, expansion, and customer satisfaction. Build engagement models and success plans, coach and develop team members, analyze usage and health signals, manage executive relationships, lead strategic account planning, remove roadblocks, and partner cross-functionally to deliver business outcomes. Incorporate AI to improve workflows and enable long-term customer value.