Top Customer Success Jobs

Klaviyo is seeking a Director of Customer Success Operations to align operations with the overall Go-to-Market strategy and ensure seamless customer experience.

Klaviyo is seeking a Director of Customer Success Operations to align Customer Success Operations with the overall Go-to-Market strategy and ensure a seamless customer experience. Responsibilities include supporting strategic initiatives, driving coverage models, and partnering with various stakeholders. The ideal candidate is intellectually curious, strategic, and customer-focused.

Manage a team of 8-10 Principal Customer Success Managers dedicated to supporting MidMarket and Enterprise customers at Klaviyo. Lead recruitment, evaluation, training, and coaching of the team to drive exceptional customer service and long-term value. Collaborate with other Customer Success leaders to ensure high levels of customer satisfaction and retention.

As a Solution Architect at Klaviyo, work directly with partners and customers to ensure success by providing technical expertise and solving real-world problems. Collaborate with sales and customer success colleagues to improve the Klaviyo experience through prototyping and implementing solutions.

As an Onboarding Specialist at Klaviyo, you will be responsible for guiding new customers through their initial setup and ensuring they have a successful onboarding experience with the Klaviyo product. This role involves proactive communication, problem-solving, and providing support to customers to achieve their business goals. You will also collaborate with internal teams to drive product improvements and enhance customer engagement during the onboarding process.

The Principal Customer Success Manager at Klaviyo will provide strategic consulting to Enterprise customers, driving customer success and growth through proactive engagement and close collaboration. Responsibilities include driving revenue retention, building strong customer relationships, and increasing email and SMS revenue through creative problem-solving and strategic planning. The role requires 5+ years of MidMarket/Enterprise account management experience and excellent program management skills.

Customer Success Manager at Klaviyo responsible for driving positive Net Revenue Retention, devising success plans, increasing revenue through the Klaviyo platform, and maintaining customer relationships. Must be fluent in Spanish.