The Director of Customer Success Operations will develop a strategy for integrated technology infrastructure, evaluate go-to-market strategies, define roles across teams, and establish KPIs to enhance operational effectiveness. This role collaborates with multiple departments to align customer data and implements processes for effective customer engagement and reporting.

As a Customer Support Specialist at Grammarly, you will provide timely and empathetic support to customers, assisting with product-related issues while maintaining positive relationships. Responsibilities include troubleshooting, training, and contributing to team efficiency. Success in this role impacts product offerings and customer service procedures.

The Director of Customer Onboarding & Implementation will lead onboarding professionals and solutions architects to ensure the deployment of Grammarly for enterprise and educational clients. Key responsibilities include developing onboarding strategies, enhancing customer experience, establishing feedback loops, and optimizing implementation processes to ensure customer satisfaction and growth.