Top Customer Success Jobs

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

Provide empathetic, on-brand email and live-chat support to Business and Education customers for subscriptions, billing, account management, installation, training, troubleshooting, retention, upgrades, and offboarding while collaborating cross-functionally to meet SLAs and improve support operations.

The Digital Adoption Manager will enhance customer journeys by designing educational experiences, tracking adoption metrics, and collaborating across teams to drive product usage.

As an Enterprise Customer Success Manager, manage post-sales lifecycle for enterprise accounts, drive renewals, enhance customer engagement, and identify opportunities for growth and satisfaction.

Manage post-sale lifecycle for a large book of Grammarly for Education customers to drive adoption, renewals, pricing negotiations, expansion, feature adoption, and scalable account reviews. Train customers, create success plans, analyze usage and feedback, and improve customer-facing content and processes.

The Enterprise Customer Success Manager leads customer lifecycle management for enterprise accounts, focusing on onboarding, renewals, expansion opportunities, and deepening customer engagement by understanding their goals and utilizing data-driven strategies.

The Customer Care Specialist will manage customer interactions, troubleshoot technical issues, and enhance the customer experience through effective communication and product expertise.

The Customer Care Specialist will provide personalized assistance to customers, handle inquiries, improve operational efficiency, and contribute to customer retention and satisfaction.