Top Customer Success Jobs

Provides customer-facing SaaS support for Invoiced accounts through email, phone, and chat. Diagnoses payment-processing, integration, API, and feature issues using documentation, testing, and logs. Leads client calls, escalates complex technical problems, maintains customer-facing and internal documentation, and supports implementation and customer success teams. Serves as an internal subject matter expert on Invoiced functionality.

Lead end-to-end technical implementations for mid-market and enterprise B2B clients. Manage onboarding, platform configuration, integrations, data mapping, payment workflows, sandbox testing, troubleshooting, client training, documentation, and post-launch handoff. Serve as the primary client contact and collaborate with Sales, Client Success, and Solutions teams to deliver successful implementations across ERP, CRM, invoicing, payment, and reconciliation systems.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

Manage and grow a portfolio of mid-market and strategic Travel clients across EMEA by building relationships, driving retention and upsell, delivering strategic recommendations, coordinating cross-functional teams, supporting onboarding, and providing client insights and feedback to improve Flywire solutions.