Top Customer Success Jobs

As a Collections Representative, you will manage calls with customers to address overdue loan payments, negotiate payment plans, and assist in resolving financial issues. The role requires effective communication, empathy, and the ability to maintain accurate records in the CRMs.

As a Bankruptcy Specialist, you will investigate and maintain customer accounts related to bankruptcy, ensuring compliance with guidelines, managing documents in CRMs, and providing solutions to issues that arise during the bankruptcy process.

The Late-Stage Collections Representative will contact customers to negotiate solutions for overdue balances, maintain accurate records of interactions, manage calls, process payments, follow up on payment plans, and handle customer concerns with professionalism and empathy. De-escalation and problem-solving skills are key in ensuring a positive customer experience.