Top Customer Success Jobs

Lead technical onboarding for mid-market CrowdStrike customers post-sale, manage implementations, define 90-day success criteria, troubleshoot technical issues, escalate and coordinate cross-functional resolution, create knowledge base content, advocate for customers, identify renewal risks, and drive process improvements to ensure long-term customer success.

Manage a team of Technical Account Managers, enhancing customer success through strategic leadership, collaboration, and effective case resolution in the cybersecurity sector.

Serve as the primary technical contact for premium customers: onboard users, perform proactive health checks, resolve escalated technical issues, create knowledge base content, advocate customer feedback, support renewals and expansion, and collaborate with cross-functional teams to drive customer success.

Lead post-sale onboarding and adoption of Falcon Flex, drive consumption and renewals, deliver ROI analyses and Executive Business Reviews, identify and remediate customer risks, support expansion and upsell, and act as primary customer contact to realize platform value across enterprise accounts.

The Customer Value Architect drives customer onboarding and engagement, ensuring users maximize their investment in the Falcon platform, while working closely with sales to identify growth opportunities and minimize churn.

As a Federal Sales Engineer, you will leverage security expertise to present solutions, collaborate with teams, and drive customer engagements as part of CrowdStrike's mission to stop breaches.

The Technical Support Engineer will resolve customer issues, support service integration, document bugs, and create troubleshooting guides. This involves timely communication with customers and advocacy for their success in a fast-paced environment.

The role involves articulating security solutions, working collaboratively with teams, and presenting complex security concepts to varied audiences.

The Technical Support Engineer resolves customer issues related to CrowdStrike services by troubleshooting and providing technical support, while ensuring customer satisfaction.

The Briefing Program Manager will lead customer briefings at CrowdStrike's Executive Briefing Center in Barcelona, collaborating with various internal teams to ensure impactful engagements.