The Customer Success Manager at Akeneo will optimize customer use of products, manage a strategic portfolio, drive software adoption, build relationships with key accounts, and achieve retention and growth targets by identifying upsell opportunities and mitigating risks.

As a Digital Customer Success Manager, you will manage a portfolio of mid-market customers, develop automated engagement strategies, monitor customer health using analytics tools, and collaborate with internal teams to enhance customer onboarding and education. You will also track key success metrics and provide timely support to at-risk accounts.