Provide technical customer support across email, chat, and phone to drive onboarding, adoption, retention, and renewals. Troubleshoot product issues, escalate technical risks, implement core workflows, document outcomes in CRM/ticketing systems, and collaborate with Product and Engineering to advocate for customers and improve the platform.

Manage the customer lifecycle from onboarding to retention by driving adoption, identifying risks and expansion opportunities via data, delivering consultative guidance, coordinating cross-functional initiatives, running scaled engagement programs, and maintaining accurate records in success platforms and CRM to maximize customer value.