Providing technical assistance and desktop support to internal and remote associates, managing vendors, monitoring servers and backups, coordinating call center telephony, implementing upgrades, documenting incidents, managing inventory, and supporting onboarding/offboarding processes.

Provide technical assistance and desktop support to internal and remote associates, manage vendors, monitor servers and backups, coordinate call center telephony requirements, implement upgrades as per technology life cycles, document and track incidents/problems, manage inventory, support onboarding and offboarding processes, and provide 2nd level end-user support.