The Website Support Specialist will assist users of BI web portals by providing support through hotline calls and email requests. Responsibilities include user account management, troubleshooting issues, delivering training, monitoring communications, generating reports, and contributing to the improvement of processes and SOPs.

The Website Support Specialist provides assistance to users of BI web portals, handling hotline calls, responding to emails, assisting with user registrations, and providing training on website navigation. This role includes performing data quality checks, tracking performance, and contributing to SOP development, ensuring excellent customer service, and addressing user issues effectively.