Top Customer Success Jobs

Lead a team of content specialists to develop and manage support documentation, aligning strategies with cross-functional stakeholders to enhance efficiency and customer experience.

As an SMB Account Manager for the Food and Beverage team, you will support clients, manage partnerships, and drive growth by delivering tailored solutions and addressing their needs effectively.

Manage relationships with Square's largest sellers in the Food and Beverage vertical, driving account-based revenue and solving complex business needs through collaboration across teams.

The CS Group Lead will manage inbound contact teams, ensuring service delivery, complaint resolution, and process improvements while maintaining strong stakeholder relationships and employee engagement in the consumer experience function.

As a Strategic Account Manager, you'll drive account growth and retention for Square's Food and Beverage clients, advocating for their needs and collaborating cross-functionally to deliver tailored solutions.

Manage the SMB Customer Service Merchant experience, ensuring service delivery and quality standards while driving improvements and collaborating with various teams.

The Customer Service Group Lead will manage the consumer experience team, ensuring high service levels, partner relationships, and process improvements while coaching and mentoring staff.

Lead and develop a team to investigate and mitigate fraud risks, collaborating with various departments to improve controls and processes. Drive innovation in risk management through analytical skills and machine learning model enhancement.

Lead a team handling external complaints, ensure compliance with regulations, analyze complaint data, and maintain strong stakeholder engagement to enhance customer experience.

The role involves ensuring payroll tax compliance through research, process improvement, and partnering with cross-functional teams, while providing customer support for tax issues.