Top Remote Entry Level Customer Success Jobs in Washington DC,

The Operations Support Specialist ensures timely delivery of medical supplies, handles shipment issues, maintains communication with stakeholders, manages order entries in the CRYOPDP System, provides real-time updates on shipments, generates reports, and offers customer support. They also escalate issues and provide backup for the Operations Support Supervisor when needed.

As a Carbon Technical Partner, you will manage customer support for Carbon’s innovative products, resolving technical issues while ensuring exceptional customer experiences. You’ll serve as the main contact for assigned customers, conduct training, diagnose issues, and communicate effectively across teams. The role requires flexibility and adaptability to meet customer needs amid a fast-paced environment, with up to 30% travel expected for training.

In this role, you will be responsible for interacting with customers, enhancing their experience with Shift5's products, and finding solutions to complex problems. You will also serve as a mini-CTO for deployments and travel to customer sites regularly.