Customer Onboarding Consultant

Superside is looking for a Customer Onboarding Consultant to lead customers through the crucial first stages of their journey with us. You’ll customize the onboarding process to meet their specific needs, ensuring a smooth integration into our creative ecosystem while building strong, lasting relationships.

Onboarding is a pivotal moment in the customer journey, often determining long-term retention. In this role, you’ll work closely with customers ranging from innovative startups to leading global brands like Meta, Amazon, Shopify, and Google.

Success will depend on your ability to act as a trusted advisor, collaborating with internal account teams to deliver a seamless experience that sets customers up for success.

What you'll do

• Serve as the primary point of contact and trusted advisor throughout the customer onboarding process, providing expert guidance and support.
• Customize onboarding workflows to meet customers' goals, objectives, and scale, ensuring smooth integration into Superside’s platform and services.
• Address and resolve onboarding challenges, collaborating closely with account teams to deliver tailored solutions.
• Monitor customer progress and satisfaction during onboarding, providing regular updates and actionable insights to stakeholders and management.
• Partner with Customer Enablement and other team members to align support efforts and maintain a unified customer experience.
• Foster effective cross-functional collaboration to deliver holistic, value-driven services to customers.

What you'll need to succeed

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven success in a customer-focused role, ideally within a SaaS or creative services environment.
• Ability to build trust and rapport with customers through outstanding communication and relationship-building skills.
• Strong strategic thinking, business acumen, and proactive problem-solving skills to align onboarding initiatives with customers' goals.
• In-depth understanding of customer onboarding processes, support best practices, and digital marketing fundamentals.
• Proven ability to manage multiple customer accounts simultaneously, delivering high-quality results on time.
• Proficiency in analyzing data and performance metrics to provide actionable insights to account teams and customers.
• Advanced English skills, with the ability to present ideas clearly and simplify complex concepts for diverse audiences.
• Knowledge of industry trends, emerging technologies, and the competitive landscape to stay ahead of the curve.
• High-performing, proactive mindset with a strong bias for action and a customer-centric approach.

Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.

Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:

- A global community of 200+ best-in-class creatives working from more than 60 different countries

- Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy

- A high-pace, high-energy, and high-performance environment

- Trusting, ego-free, and truth-seeking team members

- Pioneering the future of work with a fair, friendly, and supportive community. We’re pretty proud of this one

- The opportunity to build an international career through creative mentorship from top design leaders. We - grow, you grow

- Work closely with leading global brands on a wide variety of creative projects. We’re talking about Amazon, Meta, Twitch, LVMH, Puma, Shopify, and others

About Superside

Superside is a revolutionary way for businesses to get good design done at scale. Trusted by 450+ ambitious companies, Superside makes design hassle-free for marketing and creative teams. By combining the top 1% of creative talent from around the world with purpose-built technology and the rigor of design ops, Superside helps ambitious brands grow faster. Since inception, Superside has been a fully remote company, with more than 700 team members working across 57 countries and 13 timezones.

Learn more at superside.com

Diversity, Equity and Inclusion

We’re an equal opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.